Ticket Policy

Philadelphia Union Season Ticket account members are subject to the Ticket Policy and Stadium Rules of Conduct.

Season Ticket Cards and printed tickets remains the property of Pennsylvania Professional Soccer LLC and is a revocable license, which may be withdrawn, and admission refused anytime upon refunding the printed purchase price. Season ticket account members are responsible for the actions of themselves and any individual using their seats. The Philadelphia Union reserve the right to terminate the season ticket account in its entirety if the account members or any individual using the seats engages in disorderly conduct or otherwise fails to follow facility rules and regulations. In such case no refund shall be made of any amounts paid for such season tickets and season ticket members waives its right to any such refund.

Illegal resale or attempted resale of tickets is grounds for seizure and cancellation. The members agrees not to engage in transmitting any description or picture of this event. This Card or ticket may not be used for advertising, promotional or other trade purposes without the express written consent of the Philadelphia Union. The members grants permission to the Philadelphia Union and its agents to utilize or grant to any other party the right to utilize the members image, likeness or voice in connection with any broadcast, photograph or any other reproduction in whole or in part of this event via any media and for any purpose in perpetuity. SPECTATORS VOLUNTARILY ASSUME ALL RISK AND DANGER OF PERSONAL INJURY (INCLUDING DEATH) AND ALL OTHER HAZARDS ARISING FROM OR RELATED IN ANY WAY TO THIS EVENT.

Season Ticket Members

 Renewing

As a season ticket member you will have the first right to keep your seats for the following year, barring any change in the number of seats purchased.  By reducing the number of season tickets on your account you become subject to relocation in order to avoid leaving a single seat in any row.  Renewals will start annually in August.

 Relocation

If you are interested in relocating your seat location for the next season you will have to renew your current seats and register for the relocation event by emailing SeatSelection@philadelphiaunion.com prior to the October 1st renewal deadline.  All seats that are not renewed after the initial deadline will be dropped and other season ticket members will be able to relocate into those seats.

You will have the option to relocate over the phone or by coming to Talen Energy Stadium at your assigned relocation date and time.  By signing up for the relocation process, you are not obligated to change your seats. If nothing better is available, you will still have your current seats secured. 

 Splitting or transferring Season Ticket Accounts

The primary name listed on the account is the owner of record of the season tickets. Transfer of season tickets privileges must be made from the season ticket members of record and will be done only after approval of, and at the discretion of the Philadelphia Union.  Transfers will only be considered when the new recipient has been listed as a Secondary Contact on the account for at least one full year (365 days) and the account has been paid in full. 

Please note that season tickets may not be transferred from one season ticket account to another. All transferred season tickets will not maintain the same account data or status as the original account members .  However, you may retain this status if the tickets are transferred within the immediate family and proper documentation is provided.

Company accounts may be transferred to the principal of the same company. Written correspondence must be on corporate letterhead.

 Adding Seats

Current season ticket members are able to add seats to their existing account (maximum of 6 seats per account)

* Please note, that if you add seats to your account for another person, you WILL NOT be able to split your account into multiple names at any time.  All of the seats will remain under your name, and all contact information will be sent to you.  If you have a friend who wants seats, we recommend they create their own account.

 Waiting List

Non-refundable deposits are $50 per seat and will be applied to your balance when you select your seat location (targeted for November). 

Waiting List deposits are for Full Season Tickets only.  Max of 6 seats per account

 Additional Matches and Playoffs

Season ticket members will have access to 17 regular season MLS matches and one additional match to be determined during the season.  Season ticket members will have first right of refusal for their same seat for any additional Union matches at Talen Energy Stadium (including MLS Cup Playoffs, US Open Cup, and International Friendlies) and will also receive pre-sale opportunities for additional non-Union soccer matches at Talen Energy Stadium.

 Supporters Section Tickets

The Supporters Section will be filled with passionate soccer fans whose purpose will be to create an intimidating atmosphere for the opposition while cheering the team on to victory. This section will stand, sing, and chant for all 90 minutes of the match. Please take this into consideration before choosing seats in this section.

To purchase full or partial season tickets in the Supporters Section, call 877-21-UNION to speak to a ticket representative.

Fans will not be permitted to wear away team colors in the Supporters Section.

Repeated violations or re-selling tickets in the Supporters Sections to non-supporter club members can result in termination of your season ticket account without refund. 

Season ticket account members are responsible for the actions of themselves and any individual using their seats. 

Click here to become a member of the Sons of Ben.

 Loyalty Rewards Program

By using your Season Ticket Card you will gain loyalty points for the season. As you surpass different reward levels you will be invited to participate in unique experiences and exclusive events during the year. These loyalty points can also be used to bid on items such as game-worn jerseys, access to exclusive events and unique once-in-a-lifetime opportunities that are only available for card-carrying season ticket members.
 
Loyalty Point System:
The Loyalty Point System is based on the number of points each individual seat on your account accrues over the year. For example, if you have four seats on your account and three of the seats reach a specific benefit level, then three of the four seats will receive the benefit.  Points will be reset at the end of each season.

How do I earn points? 
There are many ways to earn points throughout the year, but the easiest way is just by coming to matches and scanning in using your Season Ticket Card. You can receive bonus points for entering the stadium early and Union victories. Keep an eye out for more opportunities to earn loyalty points throughout the year.

How do I use my points? 
There are two ways to spend your loyalty points: 

  1. Loyalty Rewards Levels:  As you gain points and surpass different levels you will be invited to participate in unique experiences and exclusive events listed below (per seat).
  2. Season Ticket Members Auctions: You can also use your loyalty points by bidding on auction items that will be made available throughout the year.  You will be able to use the points from any season ticket card on your account for auction items. Through the online account manager, you will be able to pick which seats you want to pull points from. For example, if you have 100 points on each of 4 seats, and you only want to bid 300 points total for an item – you can select which seats to pull those 300 points from. Loyalty points will only be deducted if you have the winning bid(s).  Also included again in 2015 will be the opportunity to enter into a lottery format with your loyalty points during select auctions throughout the year.  Details for this will be outlined when a lottery auction is made available during the season.

How can I check my points? 
Season ticket members have access to the Loyalty Points System through their online Account Manager. Log in at www.philadelphiaunion.com/accountmanager and click on the Loyalty Points link to see how many points each seat on your account has accrued.

PLEASE NOTE THAT POINTS FOR THE LOYALTY REWARDS SYSTEM ARE ONLY EARNED BY USING THE SEASON TICKET CARD.  POINTS CANNOT BE EARNED WHEN USING ANY TYPE OF PAPER TICKET. 

Card-carrying season ticket members will also receive post-game access to the Stadium Club for home matches at Talen Energy Stadium. Simply show your Season Ticket Card at the club entrance to gain access to all the amenities the club has to offer. Space is limited and will be first-come, first-served.

 Account Manager

Account manager will allow you to access your ticket account online to update contact information (phone, address, email, etc…), transfer game tickets to another account members, view your order history, or purchase additional tickets.  To access Account Manager go to www.philadelphiaunion.com/accountmanager 

To log in you can use your email address, or your 9 digit account number with the password you created.

If you originally purchased your seats online your account was automatically linked.  If you purchased your season, group or individual tickets over the phone you will have to link your account if you haven’t done so already.  To link your account you can call 877-21-UNION (877-218-6466) and ask to speak to a ticket representative to get your Online PIN.  Once you receive your PIN you can click LINK YOUR ACCOUNT at the bottom of the Account Manager page.  Then enter your account/customer number and your online PIN, then click “ACTIVATE” to link your account.

 Ticket Transfers

By logging into your online Account Manager Full Season Ticket members will have the ability to transfer your tickets on a game by game basis.  After logging in to your account you can click on “Transfer Tickets” under the Manage My Tickets area.  Click on the “Transfer” link under the event that you want to transfer.  You will then be taken to a page where you need to select which seats you want to transfer, and enter the recipient’s contact info.  Once the transfer request is submitted, both the transferor and the recipient will receive emails.

The recipient will have 48 hours to accept or reject the transfer before it is voided.  Another email confirmation will be sent to both parties whether or not the recipient accepts or rejects the transfer. No transfers will be allowed within 2 hours of the game start time.

If the recipient accepts this invitation, they will need to log into their existing account or create a new account and proceed with the order as normal.  Another confirmation email will be sent once the order is complete.

If the recipient does not accept or reject the transfer, the invitation will expire in the specified number of days/hours and the system will act as though the transfer was rejected.  A confirmation email will be sent.

Print At Home:
When a Full Season Ticket member transfers an individual game ticket(s) the person receiving the tickets will have the option to print the tickets at home for no additional fee.  If a season ticket member needs to print their ticket(s) at home, they can transfer them to another email address, or call 877-21-UNION (877-218-6466) to have a Union ticket representative email them to you. 

 Re-printing Tickets

Season tickets cards can be re-printed on general ticket stock.  The first time your seats are re-printed it will be complimentary.  There will be a $5 fee per order any addition time a ticket need to be re-printed.  Please note that the loyalty rewards program is on the card only, and not printed tickets so we encourage all season ticket members to use the cards.

Season ticket cards can be re-printed for $1 per card the first time, and $5 per card each additional time.

 International Matches

Policies, procedures, and pricing for International matches will be handled on a case by case basis.  If an international game is not part of the season ticket plan, season ticket members will have priority access to purchase tickets.  If the game is in Talen Energy Stadium season ticket members will be able to purchase their seats, if the match is at Lincoln Financial Field season ticket holders will have access to purchase all available price levels.

 Away Game Tickets

MLS clubs designate an area of their stadium for the away supporters.  Seats in these sections are sometimes very limited.  If you are interested in attending Union away matches and sitting with Union fans in the designated away supporters section you must purchase tickets through the Sons of Ben.    

If you do not want to sit in the designated away supporters section you can purchase tickets on your own by contacting the away team directly.  Prices for individual tickets will be higher and may include per ticket fees.

Individual and Group Ticket Information

 Individual Tickets

Only season ticket plans (full or partial) and group purchases can be processed through the Philadelphia Union front office.  Any individual tickets purchased must be done so online at www.philadelphiaunion.com, through Comcast Tix or by calling 877-21-UNION (877-218-6466).

 Group Tickets

Discounted group tickets can only be purchased through the Philadelphia Union front office. Please email groups@philadelphiaunion.com

Benefits:

  • Groups of 15 or more will receive a $5 discount off the individual ticket price and avoid per ticket fees 
  • Groups of 30 or more will have their group’s name displayed in lights on the stadium video board.
  • All tickets purchased as part of a discounted group package must be in the same price level
  • Special fundraising options apply in sections 102, 112, 122, and 132 for groups of 30 or more with a $10 discount per ticket.
 ADA Seating

Fans who will be attending the game with a Personal Care Attendant and have questions regarding tickets should call Fan Services at 1-877-21-UNION. CLICK HERE to select ADA seating for home matches.

 Delivery Methods

Print At Home:
At the time of purchase you can select to have your tickets emailed to you for $3.00 per order.

USPS:
At the time of purchase you can select to have your tickets mailed to you via the United States Postal Service for $6.00 per order.

Will Call:
Tickets that are purchased within 7 days of the match will have the option to be left at Will Call for $8.00 per order.  Will Call orders cannot be left under multiple names.

Re-Prints
Group and Individual tickets can be re-printed sent via email for a fee of $3.00, general mail for a fee of $6.00, or left at Will Call for a fee of $8.00 per order by calling 877-21-UNION (877-218-6466) and asking to speak to a Union ticket representative or through your online account manager.

 Ticket Fees
  • Individual Ticket sold via internet: Varies
  • Individual Ticket sold over the phone: Varies
  • Ticket Transfer: $0.00
  • Print at home of transferred tickets (Season Ticket Members): $0.00
  • Print at home delivery (group/individual tickets): $3.00
  • Mail Delivery: $6.00
  • Will Call: $8.00
  • Season Ticket Card Reprint (1st time): $6.00
  • Season Ticket Card Reprint (each additional time): $5.00
  • Game Day Reprint at the box office: $5.00

Stadium Guidelines

 Prohibited Items

Alcohol, animals (except service animals), bottles, cans, beverage containers of any kind, food, coolers, fireworks, smoke bombs, firearms, weapons of any kind, laser pointers, missile/projectile like objects, streamers, noisemaking devices, megaphones, whistles, air horns, video cameras, camera lenses in excess of 8 inches, frisbees, balloons, beach balls, umbrellas, strollers (in seating area).  Flags or banners on poles, drums, drum sticks and musical instruments are prohibited unless authorized in advance by Stadium Management

 Bag Check Policy

Searches may be required at all entrances. Please leave all unnecessary items in your vehicle or at home.  Have bags and coats open for search as you approach the entrances.  Bags larger than 12” x 12” x 12” are not permitted and will not be held by staff during the event.

 Box Office Hours
  • Monday-Friday: 9-5 
  • Matchdays- 5 hours before kickoff until halftime
 Union Ticket Office Hours
  • Monday-Friday: 8:30-5:30
 Cancelled or Postponed Events

If a match or event is cancelled or rescheduled, information is immediately posted on www.philadelphiaunion.com and emailed to those on the mailing list. Please be aware there is no way contact individual ticket members other than on our website and email. If an event is cancelled, refunds will automatically be given to phone and online orders. Customers who purchased at the Box Office must return their tickets to the Box Office to receive a refund. If an event is rescheduled, tickets purchased for the original date will be honored on the new date. Refunds may be offered as well, depending on the event, and would be available at the Box Office up until the day of the new event date. Please check www.philadelphiaunion.com for updates on cancelled or rescheduled events.

  • Cancelled Event – a Cancelled Event is one that will NOT be made up.
  • Postponed or Rescheduled Event – A Postponed or Rescheduled Event is one that WILL be made up at a later date.