Philadelphia Union Season Ticket account members are subject to the Ticket Policy and Stadium Rules of Conduct.
Season Ticket Cards and printed tickets remains the property of Pennsylvania Professional Soccer LLC and is a revocable license, which may be withdrawn, and admission refused anytime upon refunding the printed purchase price. Season ticket account members are responsible for the actions of themselves and any individual using their seats. The Philadelphia Union reserve the right to terminate the season ticket account in its entirety if the account members or any individual using the seats engages in disorderly conduct or otherwise fails to follow facility rules and regulations. In such case no refund shall be made of any amounts paid for such season tickets and season ticket members waives its right to any such refund.
Illegal resale or attempted resale of tickets is grounds for seizure and cancellation. The members agrees not to engage in transmitting any description or picture of this event. This Card or ticket may not be used for advertising, promotional or other trade purposes without the express written consent of the Philadelphia Union. The members grants permission to the Philadelphia Union and its agents to utilize or grant to any other party the right to utilize the members image, likeness or voice in connection with any broadcast, photograph or any other reproduction in whole or in part of this event via any media and for any purpose in perpetuity. SPECTATORS VOLUNTARILY ASSUME ALL RISK AND DANGER OF PERSONAL INJURY (INCLUDING DEATH) AND ALL OTHER HAZARDS ARISING FROM OR RELATED IN ANY WAY TO THIS EVENT.
Dates and times of the Event are subject to change or cancellation. THE SOLE AND EXCLUSIVE REMEDY if admission is refused or revoked, or the game is not played for any reason, is a refund of up to the ticket price set by Management (the “Face Value”), unless otherwise provided below. IN NO EVENT SHALL MANAGEMENT BE LIABLE FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, INDIRECT OR EXEMPLARY DAMAGES OF ANY KIND, OR ANY DAMAGES BEYOND THE FACE VALUE OF THE TICKET. ANY DISPUTE OR CLAIM RELATED TO, OR ARISING FROM, THIS TICKET SHALL BE RESOLVED BY MANDATORY, CONFIDENTIAL, FINAL, AND BINDING ARBITRATION. HOLDER AND MANAGEMENT EACH AGREE THAT ALL DISPUTES SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS AND EACH WAIVES ANY RIGHT TO LITIGATE IN COURT OR ARBIRTRATE ANY CLAIM AS A CLASS ACTION, REPRESENTATIVE ACTION, OR CLASS ARBITRATION. IF HOLDER DOES NOT CONSENT TO THIS CLAUSE, HOLDER MUST LEAVE OR NOT ENTER THE STADIUM. THIS CLAUSE IS GOVERNED BY THE FEDERAL ARBITRATION ACT.
Season Ticket Members
As a season ticket member you will have the first right to keep your seats for the following year, barring any change in the number of seats purchased. By reducing the number of season tickets on your account you become subject to relocation in order to avoid leaving a single seat in any row. Renewals will start annually in August.
If you are interested in relocating your seat location for the next season you will renew your current seats in August with your Fan Services Representative and let them know that you would like to relocate so they can add you to their relocation list. Your Fan Services Representative will follow up with you in October during the annual relocation event.
You will have the option to relocate over the phone with your designated Fan Services Reprresentative or by coming to Talen Energy Stadium at your assigned relocation date and time. By signing up for the relocation process, you are not obligated to change your seats. If nothing better is available, you will still have your current seats secured.
The primary name listed on the account is the owner of record of the season tickets. Transfer of season tickets privileges must be made from the season ticket members of record and will be done only after approval of, and at the discretion of the Philadelphia Union. Transfers will only be considered when the new recipient has been listed as a Secondary Contact on the account for at least one full year (365 days) and the account has been paid in full.
Please note that season tickets may not be transferred from one season ticket account to another. All transferred season tickets will not maintain the same account data or status as the original account members . However, you may retain this status if the tickets are transferred within the immediate family and proper documentation is provided.
Company accounts may be transferred to the principal of the same company. Written correspondence must be on corporate letterhead.
Current season ticket members are able to add seats to their existing account (maximum of 6 seats per account)
* Please note, that if you add seats to your account for another person, you WILL NOT be able to split your account into multiple names at any time. All of the seats will remain under your name, and all contact information will be sent to you. If you have a friend who wants seats, we recommend they create their own account.
Non-refundable deposits are $50 per seat and will be applied to your balance when you select your seat location (targeted for November).
Waiting List deposits are for Full Season Tickets only. Max of 6 seats per account
Season ticket members will have access to 17 regular season MLS matches and one additional match to be determined during the season. Season ticket members will have first right of refusal for their same seat for any additional Union matches at Talen Energy Stadium (including MLS Cup Playoffs, US Open Cup, and International Friendlies) and will also receive pre-sale opportunities for additional non-Union soccer matches at Talen Energy Stadium.
The Supporters Section will be filled with passionate soccer fans whose purpose will be to create an intimidating atmosphere for the opposition while cheering the team on to victory. This section will stand, sing, and chant for all 90 minutes of the match. Please take this into consideration before choosing seats in this section.
To purchase full or partial season tickets in the Supporters Section, call 877-21-UNION to speak to a ticket representative.
Fans will not be permitted to wear away team colors in the Supporters Section.
Repeated violations or re-selling tickets in the Supporters Sections to non-supporter club members can result in termination of your season ticket account without refund.
Season ticket account members are responsible for the actions of themselves and any individual using their seats.
Click here to become a member of the Sons of Ben.
The Rewards Program is based on the amount of interaction each season ticket member has with the team throughout the season and is measured with Rewards Points. The more you interact with the team by attending home and away matches, watching away matches on TV, buying concessions/merchandise with Union Dollars and more. These loyalty points can also be used to bid on items such as merchandise, club passes, parking passes, stadium discounts, unique once-in-a-lifetime opportunities that are only available for card-carrying season ticket members and much more. Points will be reset at the end of each season.
How do I earn points?
There are many ways to earn points throughout the year, but the easiest way is to scan your season ticket card when entering the stadium on game day. You can receive bonus points for entering the stadium early in addition to win and weather bonuses. Keep an eye out for more opportunities to earn loyalty points throughout the year.
How do I use my points?
You can also use your loyalty points by bidding in auctions or buying items that will be made available throughout the year.
How can I check my points?
Season ticket members have access to the Rewards Program through their online Account Manager. Log in at www.philadelphiaunion.com/accountmanager and click on the Loyalty Points link to see how many points you have on your account.
PLEASE NOTE THAT POINTS FOR THE LOYALTY REWARDS SYSTEM ARE ONLY EARNED BY USING THE SEASON TICKET CARD. POINTS CANNOT BE EARNED WHEN USING ANY TYPE OF PAPER TICKET.*
*If you are using Paper Tickets, you can contact your Fan Services Representative to have your points added.
Card-carrying season ticket members receive post-game access to the Stadium Club for home matches at Talen Energy Stadium. Simply show your Season Ticket Card at the club entrance to gain access to all the amenities the club has to offer. Space is limited and will be first-come, first-served.
Account manager will allow you to access your ticket account online to update contact information (phone, address, email, etc…), transfer game tickets to another account members, view your order history, or purchase additional tickets. To access Account Manager go to www.philadelphiaunion.com/accountmanager
To log in you can use your email address, or your 9 digit account number with the password you created.
If you originally purchased your seats online your account was automatically linked. If you purchased your season, group or individual tickets over the phone you will have to link your account if you haven’t done so already. To link your account you can call 877-21-UNION (877-218-6466) and ask to speak to a ticket representative to get your Online PIN. Once you receive your PIN you can click LINK YOUR ACCOUNT at the bottom of the Account Manager page. Then enter your account/customer number and your online PIN, then click “ACTIVATE” to link your account.
By logging into your online Account Manager Full Season Ticket members will have the ability to transfer your tickets on a game by game basis. After logging in to your account you can click on “Transfer Tickets” under the Manage My Tickets area. Click on the “Transfer” link under the event that you want to transfer. You will then be taken to a page where you need to select which seats you want to transfer, and enter the recipient’s contact info. Once the transfer request is submitted, both the transferor and the recipient will receive emails.
The recipient will have 48 hours to accept or reject the transfer before it is voided. Another email confirmation will be sent to both parties whether or not the recipient accepts or rejects the transfer. No transfers will be allowed within 2 hours of the game start time.
If the recipient accepts this invitation, they will need to log into their existing account or create a new account and proceed with the order as normal. Another confirmation email will be sent once the order is complete.
If the recipient does not accept or reject the transfer, the invitation will expire in the specified number of days/hours and the system will act as though the transfer was rejected. A confirmation email will be sent.
Print At Home:
When a Full Season Ticket member transfers an individual game ticket(s) the person receiving the tickets will have the option to print the tickets at home for no additional fee. If a season ticket member needs to print their ticket(s) at home, they can transfer them to another email address, or call 877-21-UNION (877-218-6466) to have a Union ticket representative email them to you.
Season tickets cards can be re-printed on general ticket stock. The first time your seats are re-printed it will be complimentary. There will be a $5 fee per order any addition time a ticket need to be re-printed. Please note that the loyalty rewards program is on the card only, and not printed tickets so we encourage all season ticket members to use the cards.
Season ticket cards can be re-printed for $1 per card the first time, and $5 per card each additional time.
Policies, procedures, and pricing for International matches will be handled on a case by case basis. If an international game is not part of the season ticket plan, season ticket members will have priority access to purchase tickets. If the game is in Talen Energy Stadium season ticket members will be able to purchase their seats, if the match is at Lincoln Financial Field season ticket holders will have access to purchase all available price levels.
MLS clubs designate an area of their stadium for the away supporters. Seats in these sections are sometimes very limited. If you are interested in attending Union away matches and sitting with Union fans in the designated away supporters section you must purchase tickets through the Sons of Ben.
If you do not want to sit in the designated away supporters section you can purchase tickets on your own by contacting the away team directly. Prices for individual tickets will be higher and may include per ticket fees.
Individual and Group Ticket Information
Only season ticket plans (full or partial) and group purchases can be processed through the Philadelphia Union front office. Any individual tickets purchased must be done so online at www.philadelphiaunion.com or by calling 877-21-UNION (877-218-6466).
Discounted group tickets can only be purchased through the Philadelphia Union front office.
- Groups of 10 or more will receive savings of up to 20% versus single game tickets.
- All tickets purchased as part of a discounted group package must be in the same price level
- Group Ticket inquiries can be submitted via email@example.com or by calling 610-497-9909.
Fans who will be attending the game with a Personal Care Attendant and have questions regarding tickets should call Fan Services at 1-877-21-UNION. CLICK HERE to select ADA seating for home matches.
Print At Home:
At the time of purchase you can select to have your tickets emailed to you for $3.00 per order.
At the time of purchase you can select to have your tickets mailed to you via the United States Postal Service for $6.00 per order.
Tickets that are purchased within 7 days of the match will have the option to be left at Will Call for $8.00 per order. Will Call orders cannot be left under multiple names.
Group and Individual tickets can be re-printed sent via email for a fee of $3.00, general mail for a fee of $6.00, or left at Will Call for a fee of $8.00 per order by calling 877-21-UNION (877-218-6466) and asking to speak to a Union ticket representative or through your online account manager.
- Individual Ticket sold via internet: Varies
- Individual Ticket sold over the phone: Varies
- Ticket Transfer: $0.00
- Print at home of transferred tickets (Season Ticket Members): $0.00
- Print at home delivery (group/individual tickets): $3.00
- Mail Delivery: $6.00
- Will Call: $8.00
- Season Ticket Card Reprint (1st time): $6.00
- Season Ticket Card Reprint (each additional time): $5.00
- Game Day Reprint at the box office: $5.00
Alcohol, animals (except service animals), bottles, cans, beverage containers of any kind, food, coolers, fireworks, smoke bombs, firearms, weapons of any kind, laser pointers, missile/projectile like objects, streamers, noisemaking devices, megaphones, whistles, air horns, video cameras, camera lenses in excess of 8 inches, frisbees, balloons, beach balls, umbrellas, strollers (in seating area). Flags or banners on poles, drums, drum sticks and musical instruments are prohibited unless authorized in advance by Stadium Management.
See a list of Prohibited Items here.
Bags smaller than 14” x 14” x 6” are permitted into Talen Energy Stadium. All carry-ins are subject to inspection upon entering the stadium. See a list of Prohibited Items here.
- Monday-Friday: 9-5
- Matchdays- 5 hours before kickoff until halftime
- Monday-Friday: 8:30-5:30
If a match or event is cancelled or rescheduled, information is immediately posted on www.philadelphiaunion.com and emailed to those on the mailing list. Please be aware there is no way contact individual ticket members other than on our website and email. If an event is cancelled, refunds will automatically be given to phone and online orders. Customers who purchased at the Box Office must return their tickets to the Box Office to receive a refund. If an event is rescheduled, tickets purchased for the original date will be honored on the new date. Refunds may be offered as well, depending on the event, and would be available at the Box Office up until the day of the new event date. Please check www.philadelphiaunion.com for updates on cancelled or rescheduled events.
- Cancelled Event – a Cancelled Event is one that will NOT be made up.
- Postponed or Rescheduled Event – A Postponed or Rescheduled Event is one that WILL be made up at a later date.